SHIPPING POLICY
Warehouse Locations
SmaGo'primary warehouse is located on the Gold Coast in Queensland. We also utilise partner warehouse facilities in New South Wales at Moorebank and in Victoria at Dandenong. By utilising our delivery network across multiple states it means your online purchased products will arrive to you quickly anywhere around Australia as well as Internationally.
Customer Service
We strive to service a fast and easy online delivery experience. To ensure this is possible we have created fulfillment systems across multiple states in Australia.
Delivery Times
The transit times below apply to all our couriers including Australia Post, Fastway and DHL. The transit times below exclude weekends and holidays. Also please note that transit times may vary, particularly during the holiday seasons.
Australia
New Zealand
International
Processing of orders is guaranteed for the same day of purchase only if the order has been placed before 2PM AEST.
Late Delivery
If you have not received your order within the projected delivery time from shipment then please contact us via email at 'sales@smago.com.au' and we will get back to you as soon as possible.
Local Pick Up
Local pickup is available from our Gold Coast location from 2PM to 5PM weekdays.
Warehouse Locations
SmaGo'primary warehouse is located on the Gold Coast in Queensland. We also utilise partner warehouse facilities in New South Wales at Moorebank and in Victoria at Dandenong. By utilising our delivery network across multiple states it means your online purchased products will arrive to you quickly anywhere around Australia as well as Internationally.
Customer Service
We strive to service a fast and easy online delivery experience. To ensure this is possible we have created fulfillment systems across multiple states in Australia.
Delivery Times
The transit times below apply to all our couriers including Australia Post, Fastway and DHL. The transit times below exclude weekends and holidays. Also please note that transit times may vary, particularly during the holiday seasons.
Australia
- For Standard delivery within Australia it is 2 to 6 business days after processing of your order.
- For Express delivery within Australia it is 1 to 2 business days after processing your order.
New Zealand
- For Standard delivery to New Zealand it is 3 to 6 business days after processing of your order.
- For Express delivery to New Zealand it is 2 to 4 business days after processing your order.
International
- For Standard delivery for various International locations it is 7 - 14 business days after processing your order.
- For Express delivery for various International locations it is 3 - 7 business days after processing your order.
Processing of orders is guaranteed for the same day of purchase only if the order has been placed before 2PM AEST.
Late Delivery
If you have not received your order within the projected delivery time from shipment then please contact us via email at 'sales@smago.com.au' and we will get back to you as soon as possible.
Local Pick Up
Local pickup is available from our Gold Coast location from 2PM to 5PM weekdays.
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