FAQ
How long will the shipping of the product take?
All our products are shipped with Australia Post, this is to ensure you get the fastest delivery service possible in Australia.
Please note next business day delivery is for locations within the Express Post network on a business day (Monday to Friday).
Do your products have warranty?
Yes, all our products come with a 12 month product warranty. For information on returns please click Here
Where are we located?
Our head office is located in QLD on the Gold Coast. We also utilise partner warehouse facilities located in NSW and VIC at Moorebank and Dandenong, respectively. We have created fulfillment systems across multiple states to provide a fast and easy online delivery experience.
Is local pickup available?
Local pickup is available from our Gold Coast location from 2PM to 5PM on weekdays, to organise local pickup please place your order online and organise with us via email or the live online messenger chat for further details.
Will the product be suitable for my phone?
If you are unsure about one of our products compatibility then please make contact with us by email or our live online messenger chat. We will do our best to respond to you within the hour from 7AM to 9PM.
All our products are shipped with Australia Post, this is to ensure you get the fastest delivery service possible in Australia.
- For Standard delivery with Australia Post the time within Australia is 2 to 6 days after processing of your order.
- For Express delivery with Australia Post the time within Australia is 1 to 3 days after processing your order.
- For international delivery with Australia Post the time worldwide is around 7 - 14 days after processing your order.
- Local pickup is available for the Gold Coast.
Please note next business day delivery is for locations within the Express Post network on a business day (Monday to Friday).
Do your products have warranty?
Yes, all our products come with a 12 month product warranty. For information on returns please click Here
Where are we located?
Our head office is located in QLD on the Gold Coast. We also utilise partner warehouse facilities located in NSW and VIC at Moorebank and Dandenong, respectively. We have created fulfillment systems across multiple states to provide a fast and easy online delivery experience.
Is local pickup available?
Local pickup is available from our Gold Coast location from 2PM to 5PM on weekdays, to organise local pickup please place your order online and organise with us via email or the live online messenger chat for further details.
Will the product be suitable for my phone?
If you are unsure about one of our products compatibility then please make contact with us by email or our live online messenger chat. We will do our best to respond to you within the hour from 7AM to 9PM.
